Refund policy
Refund & Return Policy
Because our items are made to order specifically for each customer, all sales are final. We do not accept returns or issue refunds for change of mind, incorrect size selection, color choice, or style selection.
Please review all product details, sizing information, colors, and personalization carefully before placing your order.
Damaged, defective, or incorrect items:
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Photos of the item and packaging may be required. If the issue is confirmed, we will provide a replacement or another appropriate resolution at no additional cost.
Non-returnable items:
The following items are not eligible for return or refund:
- Made-to-order apparel
- Personalized or custom items
- Items ordered in the wrong size, color, or style by the customer
- Items that have been worn, washed, altered, or damaged after delivery
- Sale or clearance items, if applicable
Exchanges:
Because each item is made to order, we do not offer traditional exchanges. If you ordered the wrong size or color, you may contact us and we may offer store credit at our discretion toward a replacement order.
Refunds:
Refunds are generally not offered on made-to-order products. If a refund is approved due to an error on our part, it will be issued to the original payment method. Please allow several business days for your bank or card provider to process the refund.
Order changes and cancellations:
If you need to change or cancel an order, please contact us as soon as possible. Once production has started, changes or cancellations may no longer be possible.